Frequently Asked Questions
Get answers to some of the most commonly asked questions we get at H2oh Sun Cruises. It’s natural to have lot’s of questions, especially if you’ve never done this before, we’re here to help. If you don’t find what you’re looking for head over to our contact page and drop us a line, we’ll reply pronto.
Cancellations due to personal inconvenience will be refunded if you give us a minimum of 14 days’ notice. Any cancellations made after this holding period, unfortunately, are non-refundable.
Our tours are generally booked for two months, five months, or even a year in advance. With such short notice, we will have an almost impossible task of filling the time slot we’ve been holding for you.
Please read our full cancellation policy here.
Puerto Aventuras is located ~45 min North of Tulum and ~25 min South of Playa del Carmen. Visit getting here for more information.
The price is all-inclusive and includes the following:
- Standard open bar including water, juices, and sodas
- A specially catered meal of seasoned, fire-grilled chicken accompanied with tortillas, tortilla chips, freshly made guacamole, traditional Mexican beans, rice, fresh salsa, and additional sauces
- Bluetooth available and access to Spotify to enjoy your own music or playlist
- Swimming and access to paddle boards
- Some of our vessels include Karaoke
Please towels, if you’d like to swim.
Be sure to have sunscreen. None enjoys a painful burn. If it’s the spray-on lotion, please apply before you board the vessel (this can cause people to slip).
Sometimes it gets a little chilly, consider bringing a change of clothes.
Sunnies for sure! It’s bright out there, even when it’s cloudy.
Tunes. If you’ve got em, bring them. We have Bluetooth so that anyone can be Dj. If you don’t have any music, not to worry, we have thousands of preloaded songs on Spotify for you to choose from.
Don’t forget cash for the Environmental & Marina fees. You can pay by credit card at the dock, but there is an additional 3.5% CC processing fee
The guest is responsible for his/her and all guest’s personal items. We will not be held accountable for any lost items or items left on the yacht. However, we will always do our best to recover lost items. Please be sure to double-check your vessel before departing the Marina. We do not ship items overseas. Why do you ask? Couriers and the mail system are not like home. Most of the time, things don’t get to where they need to go, and we cannot send packages collect. Here in Mexico, the international couriers, you know, and trust is very, very time-consuming. It once took us three days, 10-hours in total, to send one pair of flip-flops to the USA.
Due to your safety and the sensitive nature of the flooring and decking, shoes are not allowed onboard any of our yachts. Prior to boarding we will collect your shoes and keep them safe and sound until your return.
Yes, you’re more than welcome to bring any additional food or snacks on board. Don’t forget, all of our charters include a full meal. Here is what is on the menu:
A specially catered meal of seasoned, fire-grilled chicken accompanied with tortillas, tortilla chips, freshly made guacamole, traditional Mexican beans, rice, fresh salsa, and additional sauces.
Did you know we also offer private Chef services? Click the chat button, or email us at email@example.com for more information.
We’re just like a restaurant, beach club, night club. Like all of these facilities, we do not have permits for outside alcohol. All alcohol on board must be provided by H2oh Sun Cruises. No attendee shall be permitted to bring his own alcoholic beverage onto the premises. Under no circumstances will alcohol be consumed by persons under the age of 18. Did you know you can upgrade your all-inclusive standard bar if you so wish? Check out our premium bar and bottle service.
Sadly, no. Both Hookah and Shisha are not allowed onboard as they are deemed a fire hazard by law.
Yes, you can smoke regular cigarettes (not the funny kind) onboard in the designated smoking area. Be sure to review our Zero tolerance policy.