Skip to content
SAVE 15% ONLINE · CODE H2OHREWARDSBOOK ONLINE

H2OH Social Media Privacy

H2OH Social Media — Privacy notice

Effective date: October 26, 2026
Privacy contact: Mack Jones, owner of H2OH Sun Cruises — [email protected]

Request account or data deletion

About this app

H2OH Sun Cruises operates H2OH Social Media for authorized crew and office personnel. The app helps staff review filming instructions, manage charter assignments, capture or select photos and videos, upload selected media, and review upload progress. It requires an existing authorized H2OH account. Staff permissions determine which functions are available.

Information handled

  • Account and staff information: name, email, account identifier, role, and contact details supplied during staff registration, including a mobile number where required. Sign-in is processed by H2OH’s HTTPS website; the native app uses the resulting session cookies.
  • Charter and work records: booking identifiers, yacht, departure details, assigned crew, training acknowledgments, guest-permission selections, upload receipts, and progress or review records.
  • Selected media: photos and videos, including recorded voices and other sound, and file information such as filename, format, size, dimensions, duration and orientation. Uploaded media may contain identifiable people and embedded metadata, including location metadata already present in a file.
  • Technical information: H2OH’s website and infrastructure may process IP addresses, request information and security or error logs. The inspected native app contains no advertising or analytics SDK.

How the information is used

H2OH uses these records to authenticate staff, apply role permissions, organize charter filming, receive and verify uploads, display progress, provide support and protect the service. Media marked as having guest permission may be reviewed for H2OH’s editorial and marketing work. An upload does not automatically publish the file to social media. A staff permission selection is not a substitute for any permission required from the people recorded.

Recipients and service providers

Authorized H2OH personnel access information according to their operational roles. H2OH uses its website hosting, security and content-delivery services and its private Google Drive workflow to operate the app. Charter details are obtained from the existing booking system. Approved media may subsequently be published through H2OH’s social channels as part of a separate editorial process. H2OH may also disclose information when required by applicable law.

Device controls and security

The app uses Android’s file picker and the phone’s camera application. It does not request broad gallery, device-location, camera or microphone permissions in its current manifest. Only selected media is uploaded. Network requests to the H2OH backend use HTTPS. Access controls and encrypted transport do not make any system completely secure.

Upload batches and temporary prepared copies may remain on the device while a transfer is pending. Prepared copies are cleaned up when the app confirms their transfers and no queued item still needs them. This cleanup does not delete the originals in the phone’s gallery. Uninstalling the app does not delete previously uploaded server or Drive records.

Data retention

H2OH retains staff records, app work records, uploaded media and backups for 12 months. Records are not automatically erased when a staff member signs out or uninstalls the app. To request earlier deletion, use the account and data deletion process below.

Request account or data deletion

Mack Jones, owner of H2OH Sun Cruises, handles account and data deletion requests. To request review, correction or deletion of your H2OH Social Media account and associated app data, email [email protected] with the subject “H2OH Social Media data request.” Identify the account email and the records or media involved; do not send a password. Mack Jones will verify the requester’s identity and handle deletion of the account and associated app data, including account access, staff profile and associated media/work records. Any legally required retention will be explained in the response. Backup copies follow the 12-month retention period. For media already published through separate social platforms, we will explain what can be removed and any limits.

Intended audience and guest footage

The app is a work tool for authorized adult staff, not a service aimed at children. Guest footage may include minors. Staff must follow H2OH’s applicable guest-permission process before recording or proposing footage for publication.

Changes and contact

We may update this notice as the app or our practices change. The effective date appears above. Questions and data requests should be sent to Mack Jones at [email protected].

YOUR YACHT. YOUR PEOPLE. YOUR DAY.

Choose your H2OH experience

Six ways to get on the water. Every charter is private and departs from Puerto Aventuras Marina.

Sunset over the Caribbean during an H2OH charter

2 HOURS

Sunset cruise

A private evening cruise with coastal views, music and time together as the Caribbean sun goes down.

What to expect

A private evening on the Caribbean with your own captain and crew. Enjoy the coastal views, music and time together as the sun goes down.

All-inclusive sunset charters include freshly prepared meals, an open bar, and your captain and crew. Enjoy music and coastal views on your own private yacht. Confirm the departure time for your date.

The Caribbean coastline at Xpu-Ha

3 HOURS

Xpu-Ha cruise

Swim, celebrate and enjoy the coastline on a private three-hour charter to Xpu-Ha with your captain and crew.

What to expect

Make the coast your celebration setting on a private three-hour charter to Xpu-Ha. Spend time together on the water, with swimming and onboard fun suited to your group.

All-inclusive Xpu-Ha charters include freshly prepared meals, an open bar, your captain and crew, and water activities available on your selected yacht. Your captain confirms swimming stops and the route for conditions on the day.

Snorkeling during a private H2OH charter

4 HOURS

InHa snorkeling cruise

Explore InHa on a four-hour private snorkeling charter, with time in the water and aboard your own yacht.

What to expect

Give your group more time to explore the Caribbean with a four-hour private charter and snorkeling at InHa. Enjoy the water, marine life and time aboard your own yacht.

All-inclusive InHa charters include freshly prepared meals, an open bar, your captain and crew, and snorkeling gear. Water toys vary by yacht; snorkeling and the final route depend on sea conditions.

A wedding celebration aboard an H2OH yacht

CELEBRATE TOGETHER

Wedding packages

Bring your wedding, reception or welcome party aboard a private yacht, with celebration details tailored to your group.

What to expect

Bring your ceremony, reception or wedding party onto a private H2OH yacht. Choose the space and atmosphere for your guest list, then plan the celebration with our team.

All-inclusive wedding charters include meals, an open bar, and your captain and crew. Compare wedding packages for menus, bar tiers, guest allowances, photography, decor and transportation.

Friends celebrating a bachelorette yacht day

YOUR BRIDE TRIBE

Bachelorette packages

Celebrate the bride with your own yacht, favorite music and time together on the Caribbean.

What to expect

Celebrate the bride with a private yacht, your favorite music and time together on the Caribbean. Choose your charter and add the celebration details that suit your group.

All-inclusive bachelorette charters include meals, an open bar, and your captain and crew. Compare packages for bar tiers, celebration extras, decor and transportation; onboard activities vary by yacht.

H2OH Family Charters in the Riviera Maya

FAMILY TIME

Family Charters

Share a private yacht day with your family. Meals, non-alcoholic drinks, captain and crew are included.

What to expect

Bring the whole family aboard your own private H2OH yacht for time together on the Caribbean. Meals, non-alcoholic drinks, captain and crew are included.

Choose the Family option on an eligible two-, three- or four-hour charter. Open bar is excluded; a cash bar or bottle service is available. Activities vary by yacht and itinerary. Tell us the number of adults and children and the ages of the children.

Ready to get on the water?

Choose your yacht, charter, date and extras. Check the exact product and its final terms in the Online Store before payment.

Online offer: Apply H2OHREWARDS in the promo-code field if your selected product is eligible, then confirm the reduction appears in the final total. Offers cannot be combined. Transportation and marina fees are excluded from discounts.

Online Store

Cancellation and weather policy · Puerto Aventuras Marina and transportation · Meet H2OH and the crew

WhatsAppChat with us

Ask Captain Mack

Automated charter guide · H2OH website information

Meet the H2OH yachts

Actual fleet photographs. Select a yacht to explore its charter details.

Meet your AI Captain Mack

Ahoy! Ask me about your yacht day.

How to use Captain Mack

Choose Type a question to get started.

Live Avatar Coming Soon...