Start an online H2OH booking with your date, guest count and preferred itinerary, then confirm the exact yacht and total before payment. Comparing capacity, receiving an estimate and completing a reservation are different steps. This guide explains how to use the H2OH website without treating a displayed price or an inquiry as a confirmed booking.
Prepare the details once
Collect the travel date and an alternate date, the number of adults and children, the children’s ages, the hotel or villa address and your preferred duration. Decide whether the outing is mainly an evening celebration, a daytime swim or a snorkeling trip. These details help you compare the right product rather than repeatedly starting a quote with different assumptions.
All H2OH charters board at Puerto Aventuras Marina. Selecting Tulum, Playa del Carmen or another hotel area does not change the yacht’s departure marina; it helps with pickup planning.
Know what each website tool does
| Step | What to use it for | What it does not establish |
|---|---|---|
| Fleet and capacity comparison | Shortlist yachts with suitable published guest limits, layout and features. | Enough capacity does not establish date availability. |
| Planifiez votre journée en yacht | Enter your selected yacht, charter, date and group details to review an estimate and availability. | An estimate is not, by itself, a reservation. |
| Inquiry or Scarlett assistance | Clarify products, access needs, special requests or a result you cannot resolve online. | A message or verified inquiry email does not hold a yacht. |
| Online Store and booking confirmation | Review the selected bookable product, payment requirements and terms, then complete the booking process. | Opening a product or reaching a payment screen does not confirm completion. |
Match the product before comparing prices
Check the yacht name, duration, departure and guests included in the base fare. Do not substitute maximum capacity for that allowance. The published routes include two-hour evening, three-hour Xpu-Ha et four-hour InHa snorkeling options; compare the choices actually available for your selected yacht and date.
Review the package as well. Regular All-Inclusive, Family and Custom Series do not have identical food and beverage inclusions. Special photography, cakes, decorations, transport or vendor requests need explicit confirmation; entering a request does not establish that it is included or available.
Use the store linked by H2OH
Use the Online Store link on the H2OH website or the booking link on your chosen yacht’s page. H2OH currently links to its Rezdy online store. When moving from an estimate or information page to the store, check the yacht, duration, date, departure, passenger count and package again. Do not assume every selection or special request transfers automatically.
The website advertises the code H2OHREWARDS for eligible online bookings. Enter and apply it in the store’s promo-code field, then check the reduction in the total. Offers cannot be combined; transportation and marina fees are excluded from discounts. A website banner alone is not evidence that a particular transaction has received the discount.
Read the amount due now and later
Separate the complete booking cost from any deposit. Check additional guests, marina fees, transportation, selected extras and payment charges, including any amounts payable separately on charter day. Read the cancellation and weather policy and the selected product’s terms before submitting payment.
After completing the process, retain the booking confirmation and payment record. Check that the yacht, date, departure, duration, guest details, agreed extras and any remaining balance match your intention. An estimate email or inquiry acknowledgment is not a substitute for booking confirmation.
When the form or checkout does not finish
The estimate page requires JavaScript. Use a current browser with JavaScript enabled and a stable connection. If the form does not load or a required option is missing, contact the team with the yacht, date, group details and the step that failed. Do not infer availability from a blank calendar or an error.
If payment appears to have been submitted but no clear result appears, check your payment record and contact H2OH before repeating the payment. Never send full card numbers or security codes through Scarlett, ordinary email or a screenshot. Use the payment method confirmed through the booking process.
For help, use the H2OH contact page. Before charter day, review transportation and marina arrival instructions; arrive 20 minutes before the confirmed departure.
